Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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ILR User Role Matrix

This matrix outlines the permissions associated with each user role in Tracker. Use it to determine what actions each role can perform across the system.

FunctionalityProject AdminProvider AdminSite AdminPower UserUserRead Only
Create Learners
Edit Learners
View Learner Records
Archive Learners
Management Reports
Report Creator
Project Administration
Provider Administration
Site Administration
Template Management
Standard and Aim Management✅ / ❌❌ / ✅
Create XML Export Files
Create Employer Records
User Management
✅ = Allowed
❌ = Not Allowed
✅ / ❌ = Permission may vary depending on configuration

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