Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Creating a Break in Learning

This guide explains how to initiate a Break in Learning using ILR, whether you're working with ILR as a standalone system or using its integration with the OneFile Events Hub.

Getting Started

Steps 1 and 2 apply to all types of learning records. From Step 3 onward, the process differs depending on whether the learner has a Programme Aim or not.

Steps for All Records

  1. Use one of Tracker’s Search tools to locate and load the learner record.

    Tip: Refer to our separate guide for help with Tracker’s search facilities.

  2. Navigate to the Completion tab.

For Records with a Programme Aim

Focus on the Programme Aim Information section:

  1. Add the Actual End Date (last day of recorded training activity).
  2. If applicable, enter Actual Off-the-Job Training Hours.
  3. Change the Status to Temporarily Withdrawn.

    Note: This hides the Component Aim section. Updates made here will apply to all continuing component aims.

  4. Add the Withdrawal Reason.
  5. Set the appropriate Learning Outcome.
  6. (Optional) Add a Detailed Reason for Break in Learning and an Expected Return Date.

    These fields are not submitted in the ILR but are useful for internal reporting and tracking.

  7. Click Update.

For Records Without a Programme Aim

Each aim must be updated individually:

  1. Add the Actual End Date (last day of recorded training activity).
  2. Change the Status to Temporarily Withdrawn.
  3. Add the Withdrawal Reason.
  4. Set the appropriate Learning Outcome.
  5. (Optional) Add a Detailed Reason for Break in Learning and an Expected Return Date.
  6. Click Update.

Using Events Hub Integration

Tracker integrates with the OneFile Events Hub to allow learner status updates from their ePortfolio to be reviewed and approved.

To process updates from Events Hub:

  1. Click Integration Approval from the left-hand menu.
  2. Review the update details received from ePortfolio.

    ⚠️ Use the Reject button if the update should not be processed.

  3. Use the tick boxes to select records for approval.
  4. Click Approve in the bottom-left corner.

✅ All relevant fields and Apprenticeship Contract Records are updated automatically.

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