Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Managing Employment Status Records

As part of a learner’s ILR record, Tracker allows you to record multiple Employment Status entries to reflect changes throughout their learning journey.

This guide covers:

  1. ➕ Adding an Employment Status record
  2. ✏️ Editing an existing Employment Status record
  3.  Deleting an Employment Status record

⚠️ Note: Employer records must be added to Tracker before they can be linked to a learner’s Employment Status.

➕ Add an Employerment Status Record

  1. Use one of ILR’s Search tools to locate and load the learner record.

    Tip: Refer to our separate guide on Tracker’s search facilities for help.

  2. Go to the Employer tab.
  3. Click Edit Employment Status to open the Employment History screen.
  4. Click Add Employment Details in the bottom-left corner.
  5. Enter the start date for the new Employment Status:
    • Use the Calendar icon, or
    • Manually enter the date and press Tab.
  6. Select the appropriate Employment Status from the list.
  7. (Optional) Select the Employer to link to this status.
  8. Add any required Monitoring Codes.
  9. Click Save.

✏️ Edit an Existing Employment Status Record

  1. Use one of ILR’s Search tools to locate and load the learner record.
  2. Go to the Employer tab.
  3. Click Edit Employment Status to open the Employment History screen.
  4. Hover over and click the existing Employment Status record (it will highlight).
  5. Make the necessary changes in the displayed details.
  6. Click Save.

Delete an Employment Status Record

This action requires a user role of Project Admin or Power User.

  • Use ILR's Search tools to locate and load the learner record.
  • Go to the Employer tab.
  • Click Edit Employment Status to open the Employment History screen.
  • Click the Delete button on the right-hand side of the record.

⚠️ Important: A learner must have at least one Employment Status record. If replacing a record, add the new one before deleting the old one, or simply edit the existing record.

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