Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Claiming Learner Support Funding

This guide explains how to add Learner Support funding records using the Support and Bursary Funding section within a learner’s record.

Before You Begin

  • If the learner has a Programme Aim, all Support and Bursary details must be recorded on the Programme Aim.
  • If there is no Programme Aim, record Support and Bursary details on the individual component aims.

➕ Adding a Learner Support Funding Record

  1. Use one of Tracker’s Search tools to locate and load the learner record.
  2. Select the relevant Programme or Aims tab.
  3. Scroll down to the Support and Bursary Funding section.
  4. Click the History button.
  5. Select Change Current Support and Bursary Funding Details.
  6. Choose Learning Support from the drop-down list.
  7. Enter the Start and End dates for the support period.
  8. Click Save.

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