Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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Claiming Learner Support Funding

This guide explains how to add Learner Support funding records using the Support and Bursary Funding section within a learner’s record.

Before You Begin

  • If the learner has a Programme Aim, all Support and Bursary details must be recorded on the Programme Aim.
  • If there is no Programme Aim, record Support and Bursary details on the individual component aims.

➕ Adding a Learner Support Funding Record

  1. Use one of Tracker’s Search tools to locate and load the learner record.
  2. Select the relevant Programme or Aims tab.
  3. Scroll down to the Support and Bursary Funding section.
  4. Click the History button.
  5. Select Change Current Support and Bursary Funding Details.
  6. Choose Learning Support from the drop-down list.
  7. Enter the Start and End dates for the support period.
  8. Click Save.

➕ Adding a Care Leaver Bursary

  1. Use one of Tracker’s Search tools to locate and load the learner record.
  2. Select the Programme tab.
  3. Scroll to Field A69
  4. Use code 04

Please refer to the DfE guidance here.

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