Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Creating a Learner Record

This guide walks you through the process of creating a learner record using:

  • The New Learner Wizard (ILR standalone)
  • The Events Hub Integration (with Enrol or Eportfolio)

⚠️ Note: You must be logged in with a suitable user role. Learner records will be assigned to the Provider and Site you are logged into.

Using the New Learner Wizard

  • Log in with either a Power User or User role.
  • Expand the Learners menu on the left side of the screen.
  • Click New Learner to launch the wizard.
  • Click the Calendar icon to select the Learner Start Date.

    This date determines the data specification and validation rules.

  • Confirm or change the Funding Model.
  • (Optional) Add:
    • Expected Length of Stay (in months)
    • Planned End Date
    • Delivery Postcode
      Then click Next.
  • Select a Template that matches the chosen Funding Model and click Next.
  • Choose the relevant Employer and click Next.

You’ll now see the data entry tabs:

  • Learner
  • Employer
  • Programme (if applicable)
  • Aims
  • Progress

Complete any blank fields and click Update in the bottom-left corner.

✅ Validation checks will run automatically. Errors will appear in the Information panel on the right.
A success message will confirm:
“The ILR for [Learner Name] has been saved successfully.”

Using the Events Hub Integration

Once integrated with Enrol or Eportfolio, you can convert Events Hub learners into full ILRs.

  • Log in with either a Power User or User role.
  • Click Events Hub from the left-hand menu.
  • Search for and select the learner record to convert.

    Click Search without criteria to view all received learners.

  • Click Convert to ILR in the bottom-left corner.
  • Select the Learner Start Date using the Calendar icon.
  • Confirm or change the Funding Model.
  • Choose a Template and click Next.

You’ll now see the data entry tabs, pre-filled with:

  • Template data
  • Learner details from Events Hub

Complete any remaining fields and click Update.

✅ Once converted, the record is removed from Events Hub search results so you can focus on new submissions.

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