Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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Creating Providers and Sites

ILR uses a hierarchical data structure to manage learner data access. You can create multiple Providers and Sites to organize and control data visibility across your organization.

Tip: The terms “Provider” and “Site” can be customized. Contact the Support Team if you'd like to change this terminology.

User Roles Required

  • To create a Provider: You must be logged in as a Project Admin.
  • To create a Site: You must be logged in as either a Project Admin or Provider Admin.

    Provider Admins can only create Sites within their assigned Provider.

Creating a Provider

Log in to Tracker with your Project Adminrole.

If already logged in, select Project Admin from the User Role dropdown at the top of the screen.

  • Expand the Project Admin menu on the left.
  • Click Provider List.
  • Click New Provider in the bottom-left corner.
  • Enter the required details:
    • Name
    • Forced Case for Names and Addresses (recommended: Capitalised First)
  • Click Save.

Creating a Site

Log in to ILR with your Project Admin role.

  • Expand the Project Admin menu and click Provider List.
  • Click the expand icon next to the Provider you want to add the Site to.
  • Scroll to the bottom of the Site list and click Add a New Site.
  • Enter the required details:
    • Name
    • Default Funding Type
    • Provider Number (UPIN)
    • UK Provider Reference Number (UKPRN)
  • If you don’t know your 6-digit UPIN, use the first 6 digits of your UKPRN.

  • Click Save.

Post-Creation Steps

  • Update user accounts to grant access to the new Site.
  • Adjust Employer record visibility if needed.

    Refer to the guide titled Manage Employer Record Visibility for more details.

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