Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Adding New Apprenticeship Standards and Learning Aims

Overview

Tracker maintains its own database of Apprenticeship Standards and Learning Aims. Before assigning these to learners, new standards and aims must be added to the system.

This guide covers:

  • How to search for Apprenticeship Standards and Learning Aims
  • How to add them to Tracker

Search for an Apprenticeship Standard

  1. Go to the Find a Learning Aim website.
  2. Enter the name of the Apprenticeship Standard in the Search box.
  3. In the Type of learning dropdown, select Standards instead of Qualifications.
  4. Click the green Search button.
  5. Locate the correct Apprenticeship Standard and note the 3-digit code.

 Tip: Keep this browser tab open. You’ll need it later to find the associated non-regulated learning aim.

➕ Add a new Apprenticeshp Standard to Tracker

  User Roles

This feature can be used by the following user roles:

  • Project Admin
  1. Log in to Tracker and select the Project Admin role from the top of the screen.
  2. Expand the Project Admin menu on the left and click Apprenticeship Standards.
  3. Click the New button (bottom left).
  4. Enter the 3-digit code and Description.
  5. Include the Level in the description for easier identification.
  6. Click Update.

✅The new Apprenticeship Standard is now available in templates and learner records under the Programme tab.

Search for Learning Aim References

You’ll need the 8-digit Learning Aim Reference to add a qualification to Tracker.

Option A: Search by Qualification Title
  1.  Go to the Find a Learning Aim website.
  2. Enter the qualification title in the Search box.
  3. Click the green Search button.
Option B: Find Non-Regulated Learning Aim from

Apprenticeship Standard

  1. Click the Apprenticeship Standard title from your previous search.
  2. Click Related learning aims.
  3. Note the associated non-regulated learning aim.

➕ Step 4: Add New Learning Aims to Tracker

  User Roles

This feature can be used by the following user roles:

  • Project Admin
  • Power User
  1. Log in to Tracker and select either Project Admin or Power User role.
  2. Expand the Project Admin (or Site Admin) menu and click Aim References.
  3. Click the New button (bottom left).
  4. Enter the 8-digit Learning Aim Reference and click Search.
  5. Select the correct Learning Aim Record.
  6. Click Save.

✅The Learning Aim Reference is now available for use in templates and learner records.

Tip: Use the notepad icon on the Aims tab to search and select Learning Aims. Clicking Search without entering a term will show all available aims.

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