Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Archiving and Restoring Records in Tracker

Tracker includes an Archive feature that allows you to manage learner records by excluding specific learning periods from your ESFA export file and hiding them from standard search results.

Accessing Archived Records

  • Use Advanced Search to locate archived learners.
  • Use Report Creator to generate reports on learners with archived learning periods.

  User Roles

This feature can be used by the following user roles:

  • Project Admin
  • Provider Admin
  • Site Admin
  • Power User

Archiving a Period of Learning

Follow these steps to archive a learner’s period of learning:

  1. Use any of Tracker’s Search tools to find the learner record.
  2. Click on the record for the specific period of learning you want to archive.
  3. Click the Archive button located in the bottom-left corner of the record.
  4. Confirm the action when prompted.

♻️Restoring a Period of Learning

To restore an archived learning period:

  1. Go to the Advanced Search screen.
  2. Change the Learner Type filter from Live to Archived.
  3. Enter your search criteria to find the correct record.
  4. Click on the record to open it.
  5. In the dialogue box, click Restore to reactivate the learning period.

Tips

  • Archived records are hidden from standard searches but remain accessible via Advanced Search.
  • Reports can still include archived learners using the Report Creator.

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