Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Searching for a Learner Record

ILR offers multiple search tools to help you quickly locate and load learner records. All search methods lead to the Search Results screen, where you can view key learner details and access full records.

Tip: Search results are filtered based on your User Role and the Site you're currently logged into.
ILR displays each period of learning as a separate record, so you may see multiple entries for the same learner.

Search Methods Available

  • Basic Search
  • Advanced Search
  • Quick Search

Basic Search

Located on the right side of the Home Screen, this search allows you to find learners using:

  • Learner Reference Number
  • Surname
  • Unique Learner Number (ULN)

You can also filter results by learner status:

  • All
  • Active
  • Closed

Use the Recent Records option to quickly access learners and employers you've viewed recently.

Advanced Search

Accessed via the Learners menu → Search for Learner, this tool includes all Basic Search criteria plus:

  • Forename
  • NI Number
  • Date of Birth
  • Learning Aim Reference
  • Start Date

Additional filters include:

  • Learner Type: Live, Archived, or All
  • Learning Status: In Learning, Withdrawn, Completed, Active, Closed
  • Assessor
  • Employer

⚡ Quick Search

Similar to Basic Search, but accessible from any screen in Tracker via the Search button in the top-right corner.

  • Search by Learner Reference Number, Surname, or ULN
  • Search terms remain stored until you log out

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