Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Searching for a Learner Record

ILR offers multiple search tools to help you quickly locate and load learner records. All search methods lead to the Search Results screen, where you can view key learner details and access full records.

Tip: Search results are filtered based on your User Role and the Site you're currently logged into.
ILR displays each period of learning as a separate record, so you may see multiple entries for the same learner.

Search Methods Available

  • Basic Search
  • Advanced Search
  • Quick Search

Basic Search

Located on the right side of the Home Screen, this search allows you to find learners using:

  • Learner Reference Number
  • Surname
  • Unique Learner Number (ULN)

You can also filter results by learner status:

  • All
  • Active
  • Closed

Use the Recent Records option to quickly access learners and employers you've viewed recently.

Advanced Search

Accessed via the Learners menu → Search for Learner, this tool includes all Basic Search criteria plus:

  • Forename
  • NI Number
  • Date of Birth
  • Learning Aim Reference
  • Start Date

Additional filters include:

  • Learner Type: Live, Archived, or All
  • Learning Status: In Learning, Withdrawn, Completed, Active, Closed
  • Assessor
  • Employer

⚡ Quick Search

Similar to Basic Search, but accessible from any screen in Tracker via the Search button in the top-right corner.

  • Search by Learner Reference Number, Surname, or ULN
  • Search terms remain stored until you log out

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