Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.

Please make sure you are logged out of your account and have saved any work before this time.

Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Change Primary and keychain email address

Jade Pimblott

Modified on: Mon, 11 Nov, 2024 at 11:58 AM

If an account has been created with the incorrect email address or the email address needs to be changed for any reason, follow the steps below:

Log in as Centre Manager
Navigate to the user
Under keychain click Unlink Account
Next to Primary Email click Edit
Next to the incorrect email click Remove
Click Add new email
Enter the correct email address
Navigate back to the user account
Click the Email button

This will sent a username and password to the email address on users account and when these details are used to login, the user will be walked through creating a keychain. Help on how to do this can also be found here: Keychain Registration

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