Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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Change Primary and keychain email address

If an account has been created with the incorrect email address or the email address needs to be changed for any reason, follow the steps below:

  1. Log in as Centre Manager
  2. Navigate to the user
  3. Under keychain click Unlink Account
  4. Next to Primary Email click Edit
  5. Next to the incorrect email click Remove
  6. Click Add new email
  7. Enter the correct email address
  8. Navigate back to the user  account
  9. Click the Email button
This will sent a username and password to the email address on users account and when these details are used to login, the user will be walked through creating a keychain. Help on how to do this can also be found here: Keychain Registration 

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