Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

Change Primary and keychain email address

If an account has been created with the incorrect email address or the email address needs to be changed for any reason, follow the steps below:

  1. Log in as Centre Manager
  2. Navigate to the user
  3. Under keychain click Unlink Account
  4. Next to Primary Email click Edit
  5. Next to the incorrect email click Remove
  6. Click Add new email
  7. Enter the correct email address
  8. Navigate back to the user  account
  9. Click the Email button
This will sent a username and password to the email address on users account and when these details are used to login, the user will be walked through creating a keychain. Help on how to do this can also be found here: Keychain Registration 

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