Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Change Primary and keychain email address

If an account has been created with the incorrect email address or the email address needs to be changed for any reason, follow the steps below:

  1. Log in as Centre Manager
  2. Navigate to the user
  3. Under keychain click Unlink Account
  4. Next to Primary Email click Edit
  5. Next to the incorrect email click Remove
  6. Click Add new email
  7. Enter the correct email address
  8. Navigate back to the user  account
  9. Click the Email button
This will sent a username and password to the email address on users account and when these details are used to login, the user will be walked through creating a keychain. Help on how to do this can also be found here: Keychain Registration 

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