Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Keychain Registration

Adam Fogo

Modified on: Wed, 20 Nov, 2024 at 11:47 AM

When an account is created for the first time for a new user on any of OneFile's products an email is sent to the user to register their Keychain.

The link to register your keychain will expire after 7 days.

If the link has expired, you'll need to request a password reset to completed your registration and login. Information on how to reset your password can be found here.

If your account isn't showing on your keychain, please contact a Centre Manager at your Training Provider.

You can also download the attached document for further guidance.

Learner Guide - Setting up your keychain.pdf
(2.33 MB)

Other Guides