Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Keychain Registration

When an account is created for the first time for a new user on any of OneFile's products an email is sent to the user to register their Keychain. 

The link to register your keychain will expire after 7 days. 

If the link has expired, you'll need to request a password reset to completed your registration and login. Information on how to reset your password can be found here.

If your account isn't showing on your keychain, please contact a Centre Manager at your Training Provider.

You can also download the attached document for further guidance.


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