Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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What is a Keychain?

OneFile's Keychain allows users to log into all of their accounts, using one Username (their email address) and one password.


When you're first created with a OneFile account, you'll need to verify your email address to confirm your details and agree to the Ts&Cs to set up your Keychain.


If you have multiple accounts, for examaple...

  • If you have multiple roles within an organisation
  • If you do more than one apprenticeship
  • If you work with multiple organisations

... then you will be able to access all of these accounts from your Keychain.


Additional accounts will automatically appear on your Keychain (once the account has been created) provided that the correct email address has been entered. 



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