OneFile Eportfolio Software Update: Thursday 8th May 2025

On Thursday, we're updating Engage, to introduce some enhancements and fixes.

There is no downtime for this update.

Release notes can be found here.


Download portfolio time

We’re currently aware of an issue where download portfolio's are taking longer than expected to become available to download.
At the current moment there’s no workaround.

The product is currently making its way through the backlog and the portfolio's will be available as soon as possible. 

Please reach out to our support team if you have any questions.

Help centre

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What is a Keychain?

OneFile's Keychain allows users to log into all of their accounts, using one Username (their email address) and one password.


When you're first created with a OneFile account, you'll need to verify your email address to confirm your details and agree to the Ts&Cs to set up your Keychain.


If you have multiple accounts, for examaple...

  • If you have multiple roles within an organisation
  • If you do more than one apprenticeship
  • If you work with multiple organisations

... then you will be able to access all of these accounts from your Keychain.


Additional accounts will automatically appear on your Keychain (once the account has been created) provided that the correct email address has been entered. 



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