Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

Submit a ticket Log in

How to Add an Account to your Keychain

Once you're logged into your Keychain, follow these steps to add an account: 

➕ Add a New Account

  1. Click on your name in the top-right corner of the screen
  2. Select Account Settings from the dropdown menu
  3. Click Add Account
  4. Enter the Username of the account (e.g AEXAMPLE2) Tip: Your username is usually your first initial followed by your surname and a number. Your username is provided by your training organisation.
  5. Enter or paste the Password for the account
  6. Click Add Account

➕Adding Multiple Accounts

You can repeat these steps for each account you want to add, as long as you know the username and password.

If you’ve forgotten the login details for any account, you’ll need to reset your password before proceeding.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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