Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Change the email address of a Keychain

Amiee Jackson
Modified on: Wed, 9 Oct, 2024 at 11:15 AM
If your email address changes, you can update your keychain login by following the below steps:
  1. Login to your Keychain or click My Accounts, if already logged into an account

  2.  Click or hover over your name in the top right corner of the page

  3. Click Keychain Settings

  4. Change the Keychain Email Address field
  5. Click Save
You can then login with your new email address as your username.


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