Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

Submit a ticket Log in

What is a Keychain?

Overview

The Onefile Keychain allows users to access all of their Onefile accounts using a single username (your email address) and one password. This simplifies login and account management, especially for users who hold multiple roles or belong to multiple centres.


Setting Up Your Keychain

Step 1: Verify Your Email Address

  • You will receive an email asking you to verify your email address.

Step 2: Agree to the Terms & Conditions

  • Accept the Onefile Terms & Conditions to activate your Keychain.

Using the same email address will automatically appear in your Keychain.


Adding Additional Accounts

  • Any new Onefile accounts that use your verified email address will automatically be added to your Keychain.
  • No extra setup is required—your Keychain updates itself when new linked accounts are created.

✅ Tip: Always ensure your email address is correct and up to date so new accounts appear in your Keychain automatically.


Terminology

Please note that the terminology used in this article may vary depending on your Centre.

❓Need Help?

If you encounter any issues or have questions, please contact OneFile Support or your internal support channels.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.