Learning Journal – Custom Fields Issue

We’re currently aware of an issue affecting the Learning Journal entries entered into custom fields.

 Status Update
Our Technology team is actively working to resolve this issue. We’ll keep you updated as soon as it’s fixed.

Stay Informed
To receive updates on this issue, please click here and Follow. 

Thank you for your patience and understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

What is a Keychain?

OneFile's Keychain allows users to log into all of their accounts, using one Username (their email address) and one password.


When you're first created with a OneFile account, you'll need to verify your email address to confirm your details and agree to the Ts&Cs to set up your Keychain.


If you have multiple accounts, for examaple...

  • If you have multiple roles within an organisation
  • If you do more than one apprenticeship
  • If you work with multiple organisations

... then you will be able to access all of these accounts from your Keychain.


Additional accounts will automatically appear on your Keychain (once the account has been created) provided that the correct email address has been entered. 



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.