Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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What is a Keychain?

OneFile's Keychain allows users to log into all of their accounts, using one Username (their email address) and one password.


When you're first created with a OneFile account, you'll need to verify your email address to confirm your details and agree to the Ts&Cs to set up your Keychain.


If you have multiple accounts, for examaple...

  • If you have multiple roles within an organisation
  • If you do more than one apprenticeship
  • If you work with multiple organisations

... then you will be able to access all of these accounts from your Keychain.


Additional accounts will automatically appear on your Keychain (once the account has been created) provided that the correct email address has been entered. 



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