Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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There must be a price record that applies from the start of the programme

If you receive the above error when running a learner through the FIS within OneFile ILR, we advise following the steps below:

  1. Log into to ILR
  2. Click Learners
  3. Search for learner
  4. Click on Learner
  5. Click Learning Delivery
  6. Click Edit details on the Programme aim
  7. Click Financial details
  8. Add the TNP details for this programme (if the learner as returned from a BIL, the TNP date needs to reflect the learners return to learning dates)
  9. Click Confirm

  Further information

This article is for guidance only and you should always refer to the ESFA ILR documents for further information

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