Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

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The price must be returned for this programme

If you receive the above error when running a learner through the FIS within OneFile ILR, we advise following the steps below:

  1. Log into to ILR
  2. Click Learners
  3. Search for learner
  4. Click on Learner
  5. Click Learning Delivery
  6. Click Edit details on the Programme aim
  7. Click Financial details
  8. Add the TNP details for this programme (if the learner as returned from a BIL, the TNP date needs to reflect the learners return to learning dates)
  9. Click Confirm

  Further information

This article is for guidance only and you should always refer to the ESFA ILR documents for further information

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