Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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The planned duration of the programme does not reach the required minimum duration for an apprenticeship standard

If you receive the above error when running a learner through the FIS within OneFile ILR and the learner has either moved Training Provider or you've moved active learners from one software provider to OneFile ILR, we advise following the steps below:

  1. Log into ILR
  2. Locate the learner
  3. Click learner name
  4. Click Learning Delivery
  5. Click Inactive programme 
  6. Click Edit details on programme aim 
  7. Ensure the start date is the date the learner was created on Onefile ILR
  8. Tick restart indicator 
  9. Add the date the learner started with your training provider/or the previous training provider 
  10. Click set restart
  11. Run the FIS

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