Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


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The planned duration of the programme does not reach the required minimum duration for an apprenticeship standard

If you receive the above error when running a learner through the FIS within OneFile ILR and the learner has either moved Training Provider or you've moved active learners from one software provider to OneFile ILR, we advise following the steps below:

  1. Log into ILR
  2. Locate the learner
  3. Click learner name
  4. Click Learning Delivery
  5. Click Inactive programme 
  6. Click Edit details on programme aim 
  7. Ensure the start date is the date the learner was created on Onefile ILR
  8. Tick restart indicator 
  9. Add the date the learner started with your training provider/or the previous training provider 
  10. Click set restart
  11. Run the FIS

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