Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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The planned duration of the programme does not reach the required minimum duration for an apprenticeship standard

If you receive the above error when running a learner through the FIS within OneFile ILR and the learner has either moved Training Provider or you've moved active learners from one software provider to OneFile ILR, we advise following the steps below:

  1. Log into ILR
  2. Locate the learner
  3. Click learner name
  4. Click Learning Delivery
  5. Click Inactive programme 
  6. Click Edit details on programme aim 
  7. Ensure the start date is the date the learner was created on Onefile ILR
  8. Tick restart indicator 
  9. Add the date the learner started with your training provider/or the previous training provider 
  10. Click set restart
  11. Run the FIS

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