Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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How to set a Reminder Task for OTJ Activity (Active Learning)

  User Roles

This feature can be used by the following user roles:

  • Centre Managers

To enable Reminder Task for OTJ Activity, follow the below steps:

  1. Click Centre
  2. Click Centre Settings
  3. Scroll down to Miscellaneous, and subheading Timesheets
  4. Tick Send Learner an OTJ Reminder Task and Email after
  5. Add number of days

An email will not be sent: 

  • If the learner has disabled email alerts 
  • To archived learners  
  • To learners who are on a Break in Learning 
  • If it is before the learner’s start date 
  • It is after the learner’s anticipated completion date
  • If the email address is not verified

More Information

If OTJ has been logged with a date after the task was created, a modal dialog will be shown giving the learner the option to mark the task as complete. Otherwise, the task can be completed by clicking the Hidden button.

 

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