Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Class Form Delegate

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Permissions

Assign Permissions to other users

A Class Form Delegate is a user who is assigned to a class and is able to create and sign Learner Template Forms. For example, you could give a centre monitor the Class Form Delegate user permission. This will then display them in the drop down list in the Class Form Delegate menu. This user will receive all tasks to sign off these forms for learners in the class.  

To grant a user the permission of Class Form Delegate, please follow the below steps: 

  1. Navigate to the user account 
  2. Click Permissions 
  3. Scroll to Class Form Delegate 
  4. Select Grant under User Setting
  5. Click Save 

To assign a class form delegate, please follow the below steps: 

  1. Click Quality in the left-hand navigation
  2. Click Classes
  3. Click Class Name
  4. Click Select a Monitor 
  5. Select the class for delegate 
  6. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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