Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Class Form Delegate

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Permissions

Assign Permissions to other users

A Class Form Delegate is a user who is assigned to a class and is able to create and sign Learner Template Forms. For example, you could give a centre monitor the Class Form Delegate user permission. This will then display them in the drop down list in the Class Form Delegate menu. This user will receive all tasks to sign off these forms for learners in the class.  

To grant a user the permission of Class Form Delegate, please follow the below steps: 

  1. Navigate to the user account 
  2. Click Permissions 
  3. Scroll to Class Form Delegate 
  4. Select Grant under User Setting
  5. Click Save 

To assign a class form delegate, please follow the below steps: 

  1. Click Quality in the left-hand navigation
  2. Click Classes
  3. Click Class Name
  4. Click Select a Monitor 
  5. Select the class for delegate 
  6. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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