Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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Why can't I see custom form sections in a Review?

Forms can be used to capture additional data within a review.

If your Centre has created forms but they’re not available when a learner’s review is started, this is because the form has not been assigned to the learner’s portfolio.

When the Assessor clicks Start, OneFile will automatically display all forms published in reviews that are assigned to the learner at the time the review was started.

Information on assigning forms to your learners can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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