Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Updating Employer on Review forms

  Centre Setting

Employer signature required (a Default Employer must be set for each learner)

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • IQA with permissions
  • Assessor with permissions

  Permissions

Can manage learner accounts

Please use the following steps to update the Employer on a learner portfolio:

  1. Click Users in the navigation menu (Assessors and IQA's can search for learners from their homepage)
  2. Click Learner Episodes
  3. Search learner name
  4. Click Account
  5. Click Access Accounts
  6. Click Assign Employers
  7. Select Placement 
  8. Select Employer
  9. Click Add
  10. Click Save
  11. Select Employer from drop down
  12. Click Save
  13. Scroll to the bottom of the page and click Save

Once the Employer has been changed, please use the following steps to change the Employer within a completed review:

  1. Click Portfolio 
  2. Click Review
  3. Click Open
  4. Click Padlock icon located in the top-right corner
  5. Pick the user to unlock the review to
  6. Add your reason for unlocking
  7. Click Unlock

For non-started reviews, this will automatically update the Employer once the review has been started.

You can also use Magic links to invite Employers to Reviews. More information can be found here.

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