Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Assign custom forms to Learners

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Assessor with permission

  Permissions

Manage learner accounts

 As a Centre Manager:  

  1. Click Centre in the navigation bar 
  2. Click the Forms icon 
  3. Click on the Learners button next to the form in question 
  4. There are two ways to assign the forms to the learner(s): Automatic or Manually.

For more information about these two functions, please click here.

As a User Manager or Assessor:  

  1. Access the Learner’s portfolio 
  2. Click the Episode tab at the top of the portfolio 
  3. Scroll down to the Assign forms to this learner heading 
  4. Click the Select an action box next to the form in question 
  5. Change to Assign 
  6. Scroll down and Save the page

Forms in Plans and Reviews

The form will only be available in Plans and Reviews generated after the form has been assigned. Any previous Plans and Reviews will not contain this form.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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