Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Learner Template Forms

Learner Template Forms can be used to record multiple instances of the same form for your learners. They also allow signatures to be captured every time a new instance of the form is completed. For more information about Learner Template Forms, please click here.

To complete a Learner Template Form on a portfolio, an instance will need to be created.

Follow the steps below but create the Form instance:

  1. Navigate to the learner’s portfolio
  2. Click the Forms tab in the "Information & Options" section
  3. Click the form Title
  4. Click Create New Instance
  5. Change the name (optional)
  6. Click Create

Completing the Form

Please be aware that the form can only be created/completed by the first signature required on the form. If the option to create a new instance isn't visible, it's likely that the form has been set up to be completed by a different user role - contact a Centre Manager to confirm this.

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