Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Creating and Publishing Custom Data Forms

Overview

Custom data forms allow you to capture information that cannot already be stored in Onefile. Once created, forms can be published to specific areas, determining where the fields appear and who can complete them.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager

Permissions Required

  • Design and assign forms

Steps to Create and Publish a Form

1. Create a New Form

  1. Click Centre in the navigation menu.
  2. Click Forms.
  3. Click Create New Form.
  4. Enter a Form Name and click Create.

2. Create Sections

Sections group similar fields or separate different types of information.

  • Click New Form Section.
  • Enter a Section Name.
  • Click Save.

Optional:

  • Hide Panel removes the header and background (ideal for displaying an image at the top of a form).

3. Add Fields

Decide on the field types before adding them to a section.
Note: Fields cannot be moved between sections after creation.

Available Field Types:

Field TypeDescription
Single-line textOne line of text
Multi-line textExpands for multiple lines
Date pickerSelect a date from a calendar
Multiple choiceOptions as checkboxes, drop-down lists, or radio buttons
CheckboxA single checkbox with a statement
Data tableCustomizable table with column headings
AttachmentUpload documents or web links
LabelHTML-enabled read-only text (can include images)

4. Publish the Form

Once sections and fields are added:

  1. Click Publish at the top of the page.
  2. Select the Publish Option (determines where the form appears and who can complete it).
  3. Click On.
  4. Click Save.

Publish Options

Publish LocationWho Can CompleteDescription
Learner TabCentre Manager, User ManagerDisplays as a tab on the learner’s portfolio (visible only to managers).
Learner PortfolioLearner, Employer, Assessor, Centre ManagerVisible to all users who can access the learner’s portfolio.
Assessment PlanAssessorAppears in the learner’s Assessment Plan if assigned during plan creation.
Learner ReviewAssessor, Learner, EmployerAppears in the Review if assigned during review creation.
Assessor ObservationIVUsed when an IV observes an assessor.
Learner InterviewIVUsed when an IV interviews a learner.
Learner TemplateLearner, AssessorAllows multiple completions and signatures for the same learner.
Class Form DelegateCentre ManagerDisplayed on the learner’s portfolio; only the first person listed can sign and complete fields.

Persist Data

  • Available only in Assessment Plans and Reviews.
  • When enabled, data from the previous plan or review will automatically carry over to the new one.

Troubleshooting

IssueSolution
Cannot publish formEnsure all required sections and fields are added before publishing.
Form not appearingCheck the selected publish option and confirm it matches the intended area.
Fields missingVerify the section and field type were saved correctly.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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