Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Create an Assessment Plan task from the Gap Analysis


  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

To create an assessment plan tasks from the Gap Analysis, follow the steps below:

  1. Scroll to Learner Dashboard
  2. Click Gap Analysis next to learner
  3. Select Filters
  4. Click Apply 
  5. Select Criteria
  6. Click Create Assessment Plan Task

You'll now be able to create the assessment plan task for your learner which links to the selected criteria.

Once the Assessment Plan has been generated, you can simply continue to add more tasks if required, set the Next Planned Visit, add further attachments, leave Feedback/ Comments and finally assign to you learner by signing the Assessment Plan.

Guidance on creating Assessment Plans can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.


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