Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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How to Plan a Visit

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

There are two different ways to plan a Visit for your learners in OneFile:

  • Assessment Plans
  • Reviews

Assessment Plan Visits

When you create an Assessment Plan there is a section titled Set Next Planned Visit here you will be able to fill in the required fields for the next time you are going to visit your learner.

Reviews

Once a Review has been scheduled in for your learner, this will automatically create a Visit which will pull through to your OneFile Calendar:



Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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