Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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What is a Visit?

A Visit is created to specify when an Assessor is next going to contact the learner to create a Plan, start a Review and/or complete an Assessment.

You can access the visits icon by following the steps below.

  1. Navigate to Learner Portfolio
  2. Click Visits under the Activity tab

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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