Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

Unlocking Assessment Plans

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor

If an Assessment Plan needs changing after it has been signed off, it will need to be unlocked. Unlocking removes signatures and makes the plan editable again.

The Plan can be unlocked by following the steps below: 

  1. Go to the learner’s portfolio 
  2. Click the Pending Plans icon in the Information & Options section
  3. Select Completed from the filter in the top-right of the page 
  4. Click the Title of the Plan you want to unlock
  5. Click the Padlock icon located in the top-right of the Plan 
  6. Select the Assessor who the Plan should be unlocked to and enter a reason for unlocking 
  7. Click Unlock 

The Assessor will receive a task explaining that the plan has been unlocked and they’ll now be able to edit or delete.


Please note that the terminology used in this article may be different depending on your Centre.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.