Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Change Group Permissions

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Permissions allow Centre Managers to customise how much access each user on the system has. Permissions can be set for an individual user and at a user-group level. 

Group Permissions can be used to define the default permissions for all users in each type of user group.  

To set the default permissions for a group of users, follow the steps below: 

  1. Click Centre in the navigation menu
  2. Click Group Permissions
  3. Select the user group from the drop-down list
  4. Choose to Inherit, Grant or Deny any of the available permissions
  5. Click Save

Available Options:

Inherit: Always use the Effective System Setting specified by OneFile

Grant: Always grant the permission for the selected user group

Deny: Always deny the permission for the select user group

Permissions

The selected permissions will apply to all users of the selected user group, unless it is overridden at the user level.

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