Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

How to review and sign a form

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To review and sign a form, follow the steps below

  1. Click Review forms on left hand navigation menu
  2. Locate form
  3.  Click Review and approve 
  4. Click Approve learner 
  5. Select you confirm the information is correct
  6. Click Mark as complete

The form status will now show as complete.

Learner and Employer forms

If your form requires Learner and Employer completion, the form will be sent to the Employer after you've reviewed the learner submission and will then return to the Training Provider to be reviewed again after Employer signature. 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.