Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

How to review and sign a form

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To review and sign a form, follow the steps below

  1. Click Review forms on left hand navigation menu
  2. Locate form
  3.  Click Review and approve 
  4. Click Approve learner 
  5. Select you confirm the information is correct
  6. Click Mark as complete

The form status will now show as complete.

Learner and Employer forms

If your form requires Learner and Employer completion, the form will be sent to the Employer after you've reviewed the learner submission and will then return to the Training Provider to be reviewed again after Employer signature. 

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