Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

How to report on an issue in the Form

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To report an issue on the form, follow the steps below:

  1. Click Review forms on left hand navigation menu
  2. Click Review and approve on the form in question
  3. Click Report incorrect details
  4. Select Continue
  5. Click Report an Issue on the section that you wish to report
  6. Add your comments
  7. Click Submit
  8. Click Return to learner

  Tip

You can edit your comments before sending the form back to the learner by clicking onto the edit button or if you wish to remove your comments, you can do so by clicking delete.


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