Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

How to report on an issue in the Form

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To report an issue on the form, follow the steps below:

  1. Click Review forms on left hand navigation menu
  2. Click Review and approve on the form in question
  3. Click Report incorrect details
  4. Select Continue
  5. Click Report an Issue on the section that you wish to report
  6. Add your comments
  7. Click Submit
  8. Click Return to learner

  Tip

You can edit your comments before sending the form back to the learner by clicking onto the edit button or if you wish to remove your comments, you can do so by clicking delete.


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