Software Update: Wednesday 26th January 2022 - 07:00-07:30

On Wednesday morning, we're updating OneFile to release some new changes and improvements.

To find out more, our release notes are available 
here.

Please ensure you have saved any work and have logged out prior to 7:00am to avoid any potential loss of data.

Help centre

Submit a ticket Log in

How to report on an issue in the Form

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To report an issue on the form, follow the steps below:

  1. Click Review forms on left hand navigation menu
  2. Click Review and approve on the form in question
  3. Click Report incorrect details
  4. Select Continue
  5. Click Report an Issue on the section that you wish to report
  6. Add your comments
  7. Click Submit
  8. Click Return to learner

  Tip

You can edit your comments before sending the form back to the learner by clicking onto the edit button or if you wish to remove your comments, you can do so by clicking delete.


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