Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.
But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.
If your issue is urgent, please make sure to set the priority accordingly when submitting your request.
Thanks for your understanding!
You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.
On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.
Release Notes
Full details of the changes can be found here.
⏱️ Scheduled Downtime
Please note that there will be no service interruption.
An Expert Witness is used to record the details and the qualifications as to what makes them an expert in a specific area.
For example an assessor can assess a learner on using Excel but may not be an expert in this function. The assessor would then gather all evidence but will require a witness testimony as supporting evidence from an expert user of Excel. This could also be used for specific machinery, software, etc.
Guidance on assigning an Expert Witness to an assessment can be found here.