Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Creating an Assessment Plan

Overview

An Assessment Plan helps structure planned activities, assessments, and visits for a learner.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Assessor and Trainee
Tip: Use assessment plans to keep learners informed and ensure structured progress.

Steps to Create an Assessment Plan

1. Create the Plan

  • Open the learner’s portfolio.
  • Click Plans in the Information and Options section.
  • Click Create Assessment Plan.
  • Update the Title, Date of the Plan, and Visit Type (if needed).
  • Change the Learner’s Status (if enabled in centre settings).

2. Set the Next Planned Visit (Optional)

Scheduling the next visit allows you to plan when you’ll next contact the learner. This will appear in the learner’s calendar.

  • Tick Set Next Planned Visit.
  • Set Start/End Date & Time in the Information and Options section.
  • Choose whether the visit is Remote or Face-to-Face.
  • Specify the location (if face-to-face).

3. Add Tasks

You can add two types of tasks: Activity Tasks and Assessment Tasks.

Activity Tasks

Creates a journal entry for reflection on learning activity.

  • Click Add Task.
  • Select the Activity tab.
  • Choose who will write the journal entry in the Start By dropdown.
  • Edit Start Date and Due Date.
  • Provide task instructions or guidance.
  • Upload learning resources (if appropriate).
  • Click Save.

Assessment Tasks

Allows setting criteria, providing evidence, sharing feedback, and signing.

  • Click Add Task.
  • Set the Assessment Method.
  • Select who will provide evidence in the Start By dropdown.
  • Edit Start Date and Due Date.
  • Choose how evidence should be mapped.
  • Provide task instructions or guidance.
  • Click Select Outcomes to choose units/outcomes or specific criteria.
  • Upload learning resources (if appropriate).
  • Click Save.

4. Complete the Plan

  • Click the Attachment icon to attach files.
  • Add feedback for the learner.
  • Complete any required Custom Fields.
  • Tick the checkbox next to your name in the Signatures section.
  • Click Save.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.


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