Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Exporting Learning Journal Entries

Overview

Learning Journal entries can be exported from a learner’s portfolio for reporting, audits, or internal reviews. Exporting generates multiple CSV files containing journal data, criteria links, activity logs, and custom fields.

User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • IQA & Trainee IQA
  • Assessor & Trainee Assessor
  • Learner

How to Export Learning Journal Entries

  1. Navigate to the Learner's Portfolio.
  2. Click Learning Journal.
  3. Click the Export button located at the top-right of the page.

This action will generate and download three separate CSV files.

File Breakdown

  • Journal Custom Fields – Lists all custom journal fields linked to each journal entry.
  • Criteria – Lists all criteria linked to each journal entry.
  • Activities – Includes the date, time, and duration of each activity.
  • Journal Entries – Displays the date, time, reflection content, and the user who created each entry.

Browser Notice

⚠️ Some browsers may prompt you to confirm the download of multiple files. Please ensure you allow this action so the export completes successfully.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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