Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Moodle Single Sign-on

Single Sign-on with Moodle allows users to log into Moodle using their OneFile credentials. During the single sign-on process, if an account doesn’t already exist on Moodle, it will be created and then the user will be logged in. 

Reach out to your Onefile Success Manager to enable the Moodle integration.

The ClientID and Secret need to be generated by creating a single sign-on app. You will also need to download the Moodle plugin, which can be accessed by clicking the Open button for the single sign-on app you created for Moodle.

  User Roles

This feature can be used by the following user roles:

  • Only centre managers can add a Single Sign-on app. 
  • Only Moodle Administrators will have the ability to install the Moodle Plugin. 

Downloading the Moodle Plugin 

To download the Moodle plugin as a centre manager, follow the steps below: 

  1. Click on the Centre icon
  2. Click on the Integrations icon 
  3. Click Go to Integrations
  4. Click on the Configure next to Signle Sign On (SSO)
  5. Click Add Single Sign-on App
  6. Select Moodle from the external application list
  7. Add all request Moodle information
  8. Click Save
  9. Copy the Client ID and secret
  10. Click Continue
  11. Toggle on Signle Sign on (SSO)
  12. Click Edit next to the Moodle enabled SSO App
  13. Click on the Download Moodle Plugin button

Installing the Moodle Plugin

This section can only be completed by a Moodle Administrator or a member of your Internal IT department with access to the Moodle back-end. 

There are two ways to install the OneFile Authentication plugin: 

• Open the ‘Auth’ folder and paste in the unzipped plugin 

• Log into Moodle as an Administrator and upload the plugin through the interface 

Once the plug in has been installed, you will need to enter the ClientID and Secret provided from the integrations page on OneFile. 

When the installation has finished, you will need to enable the plugin, which can be done by clicking the Eye icon shown below. Doing this will display the “Log in with OneFile” button on your Moodle login page.


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