Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.
But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.
If your issue is urgent, please make sure to set the priority accordingly when submitting your request.
Thanks for your understanding!
You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.
On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.
Release Notes
Full details of the changes can be found here.
⏱️ Scheduled Downtime
Please note that there will be no service interruption.
If you have developed or are looking into developing single-sign on, using OneFile as an authentication provider, you may need to get more information about the user that is logging in, for example the Standards that they are assigned to. To do this, you will need to use an API token and call an endpoint to get the additional information about the user logging in.
The diagram below shows the single sign-on process and how the API can be used as part of that process:
