Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Importing a Word document into the Evidence section

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor
  • Trainee Assessor
  • Learner

  Centre Setting

Use the HTML editor for assessment evidence (enables spell checker)

Preparing your Word document

Before importing your Word document, ensure you have created the content using Web Layout within the Word document and the formatting appears as you would like it to.

Changing the Word document layout to Web Layout after data has been added to your Word document may impact the layout.

To set the document to Web Layout, follow the below steps: 

  1. Click View  
  2. Click Web Layout 

If you have already created the Word document without setting the view to Web Layout, please paste the contents into a new Word document that has been set to Web Layout and save the file. 

To import the file into the evidence section of an assessment, please follow the below steps: 

  1. Navigate to the Evidence section of an Assessment or Assessment Template.
  2. Click Import Word Document 
  3. Click Choose File 
  4. Select the file for import 
  5. Click Open 
  6. Click Import Word Document

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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