Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Attach Evidence to Assessments

Overview

This article explains how to attach evidence to an assessment. Please note that terminology may vary depending on your Centre.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Assessor and Trainee
  • Learner

Steps to Attach Evidence

  1. Open the Assessment.
  2. Scroll down to the Evidence heading.
  3. Click Add Attachment.
  4. Click Select Files or Drag a file into the upload section.
  5. Click Attach.

Why Can’t I See the Add Attachment Option?

The availability of the Add Attachment option depends on how the assessment was created:

  • If the assessment was created for the Assessor to start, the Assessor can attach evidence.
  • If the assessment was created for the Learner to start, the Learner can attach evidence.

Centre Setting

If the assessment was created for the learner to start, there is a Centre setting that allows an Assessor to add or remove evidence attachments after the Learner has signed the assessment.
Please contact your Centre Manager to enable this feature:

Setting Name:
Allow assessors to add or remove attachments from assessments after the learner has signed

ℹ️Important Notes

Ensure files are in an accepted format before uploading.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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