Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

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How to Reschedule and Cancel Visits

  User Roles

This feature can be used by the following user roles:

  • Assessors
  • Trainee Assessor

There may be times when either you or your learners are unable to attend a Visit and this will need to be either rescheduled or cancelled from your Calendar. 


Reschedule a visit

To re-schedule a Visit please follow the below steps:

  1. Access the Learners portfolio
  2. Click Visits icon
  3. Click  Visits tab
  4. Click Reschedule
  5. Amend date and times
  6. Enter the reason
  7. Click Accept
Cancel a visit
To cancel a Visit please follow the below steps:
  1. Access the Learners portfolio
  2. Click Visits icon
  3. Click Visits tab
  4. Click Cancellation
  5. Enter the reason
  6. Click Accept

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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