Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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How to Reschedule and Cancel Visits

  User Roles

This feature can be used by the following user roles:

  • Assessors
  • Trainee Assessor

There may be times when either you or your learners are unable to attend a Visit and this will need to be either rescheduled or cancelled from your Calendar. 


Reschedule a visit

To re-schedule a Visit please follow the below steps:

  1. Access the Learners portfolio
  2. Click Visits icon
  3. Click  Visits tab
  4. Click Reschedule
  5. Amend date and times
  6. Enter the reason
  7. Click Accept
Cancel a visit
To cancel a Visit please follow the below steps:
  1. Access the Learners portfolio
  2. Click Visits icon
  3. Click Visits tab
  4. Click Cancellation
  5. Enter the reason
  6. Click Accept

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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