Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

How to Reschedule and Cancel Visits

Amiee Jackson

Modified on: Wed, 2 Jun, 2021 at 9:09 AM

User Roles

This feature can be used by the following user roles:

Assessors
Trainee Assessor

There may be times when either you or your learners are unable to attend a Visit and this will need to be either rescheduled or cancelled from your Calendar.

Reschedule a visit

To re-schedule a Visit please follow the below steps:

Access the Learners portfolio
Click Visits icon
Click Visits tab
Click Reschedule
Amend date and times
Enter the reason
Click Accept

Cancel a visit

To cancel a Visit please follow the below steps:

Access the Learners portfolio
Click Visits icon
Click Visits tab
Click Cancellation
Enter the reason
Click Accept

Terminology

Please note that the terminology used in this article may be different depending on your Centre.