Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Assigning Assessment Templates

  Centre Setting

Allow assessment templates

  User Roles

This feature can be used by the following user roles:

  • Assessor 
  • Trainee Assessor

To assign an Assessment Template, follow the steps below:

  1. Scroll down to Forms & Templates on your homepage  
  2. Click Assessment Templates 
  3. Click Assign to Leaner(s) 
  4. Click the Filter by Class drop-down menu and select the Class
  5. Select Assign to Multiple Learners or Assign to Single Learner 
  6. Select Learner(s)
  7. Add any extra information to the template
  8. Select who the assessment should be started by
  9. Click Assign

Assessor to start

Do not sign the template yet if you wish to start the assessment as an assessor and amend after the template has been assigned to the learner.

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