Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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What's the difference between Assessment Templates and Plan Templates?

Two of the main features of OneFile are Plans and Assessments.

Plans, which are created for individual Learners, allow the assessor to plan for multiple tasks (learning and assessment tasks) to be completed by the Learner, Assessor or Employer. 

Assessments, which are are created for individual learners, are used to capture evidence, set criteria against the learner's Learning Aims and record feedback.

Therefore, Assessment Templates are Assessments that can be sent out to multiple Learners at a time and can be re-used over and over again.

Likewise, Plan Templates are Plans that can be sent out to multiple Learners at a time and can be re-used over and over again.

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