Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be no service interruption.

Promoting templates

Becky Hackman

Modified on: Tue, 29 Dec, 2020 at 1:43 PM

User Roles

This feature can be used by the following user roles:

Centre Manager

Assessment templates and Assessment Plan templates created by Assessors can be promoted so that the templates are available for all Assessors to assigned to their Learners.

Follow the steps below to promote a template.

Click Quality from the left navigation bar
Click Assessment Plan Templates or Assessment Templates
Select Assessor from View Centre/Assessor Templates: dropdown list
Click Edit Template
Click Promote

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

User Roles

Terminology

Other Guides