Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Selecting IQA Assessment Actions

  User Roles

This feature can be used by the following user roles:

  • Internal Quality Assurer

To select IQA assessment actions, please follow the steps below:

  1. Open the Assessment you want to sample
  2. Tick the criteria you've sampled
  3. Enter Feedback
  4. Scroll to the "Assessment Decision" section
  5. Select your Assessment decision
  6. Tick the relevant Assessment Actions
  7. Sign Assessment 
  8. Click Save & Quit

Next to each IQA action, you will be able to see a count of how many times the action has already been selected for the current Assessor.

If you would like to report on IV Assessment Actions, please visit the the IQA Assessment Actions Report which is located under the Internal Verifier reports

Assessment actions

If you can't see the assessment action you are looking for,contact your Centre Manager who will be able to create this for you



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