Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Resubmit an assessment as IQA

  User Roles

This feature can be used by the following user roles:

  • Internal Quality Assurer

To resubmit an assessment, follow the steps below:

  1. Open Assessment
  2. Tick the sampled criteria
  3. Enter Feedback and Comments to Assessor
  4. Scroll to Assessment Decision Section
  5. Select Resubmit
  6. Tick the checkboxes of the units you'd like to resubmit the assessment against
  7. If any of the units you want to resumit against have been signed-off, you will need to decide whether the unlock or resubmit the unit summary, explained below
  8. Sign the assessment
  9. Click Save & Quit

Re-submission options explained

If the criteria in the assessment is from a unit that has been signed off, you'll be presented with the option to unlock or resubmit the Unit Summary

  • Unlock Unit - Unlocks the unit summary first so the assessment can be amended
  • Resubmit Unit - Resubmits the Units and applies [RJ] reference to the unit within the unit sampling table, to show that the unit has also been Rejected.

Assessors will receive tasks that relate to the resubmitted Assessments or unlocked Unit Summaries.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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