Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Resubmit an assessment as IQA

  User Roles

This feature can be used by the following user roles:

  • Internal Quality Assurer

To resubmit an assessment, follow the steps below:

  1. Open Assessment
  2. Tick the sampled criteria
  3. Enter Feedback and Comments to Assessor
  4. Scroll to Assessment Decision Section
  5. Select Resubmit
  6. Tick the checkboxes of the units you'd like to resubmit the assessment against
  7. If any of the units you want to resumit against have been signed-off, you will need to decide whether the unlock or resubmit the unit summary, explained below
  8. Sign the assessment
  9. Click Save & Quit

Re-submission options explained

If the criteria in the assessment is from a unit that has been signed off, you'll be presented with the option to unlock or resubmit the Unit Summary

  • Unlock Unit - Unlocks the unit summary first so the assessment can be amended
  • Resubmit Unit - Resubmits the Units and applies [RJ] reference to the unit within the unit sampling table, to show that the unit has also been Rejected.

Assessors will receive tasks that relate to the resubmitted Assessments or unlocked Unit Summaries.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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