Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Whats the difference between Sample Checked Criteria and Accept Checked Criteria?

As an Internal Quality Assurer when sampling an assessment if your centre have the correct setting enabled you'll see two sampling options, please see below for the names of these sampling options and what the differences are.

Sample Checked Criteria
When an Internal Quality Assurer has sampled and signed off criteria on an assessment.
Accept Checked CriteriaWhere the Internal Quality Assurer can override the assessors decisions. For example if an assessor has accepted criteria but the IQA disagrees they can override the assessors decision so that the criteria doesn't count towards progress.

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