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How do I suspend Users?

Centre Managers and User Managers can suspend users on OneFile by following the steps below.

  1. Click Users in the navigation menu
  2. Search for the user
  3. Click on the user's Account
  4. Scroll to the bottom of the page and tick Suspend user access - enter reason
  5. Type a reason for suspending the account (optional)
  6. Click Save


Assessors and IQAs with permissions to Manage Learners can also suspend accounts of the learners they have access to

Becky is the author of this solution article.

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