Centre Managers and User Managers can suspend users on OneFile by following the steps below.
- Click Users in the navigation menu
- Search for the user
- Click on the user's Account
- Scroll to the bottom of the page and tick Suspend user access - enter reason
- Type a reason for suspending the account (optional)
- Click Save
Assessors and IQAs with permissions to Manage Learners can also suspend accounts of the learners they have access to