Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

RPL: Adding an Employer

Overview

Client Owners and Tutors can invite employers to your organisation and assign line managers to them. This helps maintain accurate employer records and supports apprenticeship management.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Client Owner

  • Tutor

Steps to Add an Employer

  1. Click Organisation Settings in the navigation menu.
  2. Click Manage Employers.
  3. Click Add an Employer.
  4. Enter the Employer’s name and indicate whether they pay the apprenticeship levy.
  5. Click Add Employer.

Adding a Line Manager

  1. Click Add First Line Manager.
  2. Enter the first name, last name, and email address.
  3. Click Add Line Manager.

Tip: Ensure the employer and line manager details are accurate to avoid delays in communication and reporting.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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