Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Resend login and skills assessment email to an Applicant

  User Roles

This feature can be used by the following user roles:

  • Client Owner
  • Tutor

To resend an Applicant their login details follow the below steps:

  1. Click Applications in the navigation menu
  2. Hover over the applicant and click the ellipsis menu
  3. Click Resend
  4. Completed editable fields
  5. Click Send application 
  • If the Applicant hasn’t set up their keychain they will receive a mail to create an account
  • If the Applicant has set up their account but forgotten their password, the RESEND will resend the password email


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