Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Help centre
It isn't possible for a new signable copy of an ILP to be created whilst the previous version remains unsigned by all required signatories. This can be easily checked by viewing the status of an ILP copy for an individual learner.
Centre Managers can can also quickly check the ILP status of all learner by visiting the reports listed below: